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    Customer Retention by Predicting Risk of Lapse

    By Victoria Tewes / 19 November 2021

    Lapsing policies not only represent lost future margin for Insurers, but can often be a symptom of deeper issues around target customer segments and competitiveness. In a study conducted by…

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    Exposing Valuable Segments Among Customer Date

    By Victoria Tewes / 19 November 2021

    Customer data provides an opportunity to gather valuable insights into behaviours, expectations. But to realise the fullpotential of that data, one must first learn how to interpret it. Here at…

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    Sentiment Analysis: Understanding the Voice of the Public

    By Victoria Tewes / 19 November 2021

    Historically, Life, Pensions & Investment (LP&I) companies have served their markets predominantly through intermediaries. Whether they are now dealing directly with consumers or continuing to market through agents or banks,…

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    Traceability Analysis of Dormant Assets

    By Victoria Tewes / 19 November 2021

    Dormant Assets have long been a problematic category of policyholder. A regulated provider has obligations to trace their Dormant Assets, and in March 2017 the ‘Commission on Dormant Assets’, sponsored…

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    Get to Know Our Team

    By Victoria Tewes / 18 August 2021

    The future of insurance is changing. These are transformative and uncertain times, which call for businesses to be smart, agile and innovative, to remain competitive. With the needs of customers…

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    Post-Covid Rapid Product Launch in the LP&I Sector

    By Victoria Tewes / 20 May 2021

    For many years, the ability to launch new products more rapidly has been an aspiration of Life, Pensions and Investment (LP&I) providers around the globe. In a post-covid world for…

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    The Value of AI in the LP&I Sector

    By Victoria Tewes / 23 March 2021

    The Life, Pensions and Investments (LP&I) sector is fuelled by data and information, so is the value from the deployment of AI too great to ignore? What does this really…

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