White Papers

Customer Retention by Predicting Risk of Lapse

By Victoria Tewes / 19 November 2021

Lapsing policies not only represent lost future margin for Insurers, but can often be a symptom of deeper issues around target customer segments and competitiveness. In a study conducted by…

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Exposing Valuable Segments Among Customer Date

By Victoria Tewes / 19 November 2021

Customer data provides an opportunity to gather valuable insights into behaviours, expectations. But to realise the fullpotential of that data, one must first learn how to interpret it. Here at…

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Sentiment Analysis: Understanding the Voice of the Public

By Victoria Tewes / 19 November 2021

Historically, Life, Pensions & Investment (LP&I) companies have served their markets predominantly through intermediaries. Whether they are now dealing directly with consumers or continuing to market through agents or banks,…

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Traceability Analysis of Dormant Assets

By Victoria Tewes / 19 November 2021

Dormant Assets have long been a problematic category of policyholder. A regulated provider has obligations to trace their Dormant Assets, and in March 2017 the ‘Commission on Dormant Assets’, sponsored…

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Post-Covid Rapid Product Launch in the LP&I Sector

By Victoria Tewes / 20 May 2021

For many years, the ability to launch new products more rapidly has been an aspiration of Life, Pensions and Investment (LP&I) providers around the globe. In a post-covid world for…

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The Value of AI in the LP&I Sector

By Victoria Tewes / 23 March 2021

The Life, Pensions and Investments (LP&I) sector is fuelled by data and information, so is the value from the deployment of AI too great to ignore? What does this really…

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